Membership at a glance

•   Who we are and how to contact us

• LOVEGYMS LIMITED, company number 16385973, trades as Love Gyms. Our registered office is 5 Elstree Gate, Elstree Way, Borehamwood, Hertfordshire, WD6 1JD. We are “Love Gyms”, “we”, “us” or “our” in this agreement.
• The gym you may use, its address, and the customer-service email and telephone number are shown in your Membership Confirmation or on the Contact page at https://lovegyms.co.uk/. Please use the designated membership email for cancellation, freeze requests and complaints so that we can identify and action the request promptly.
• You are the individual named in the Membership Confirmation. You must keep your name, home address, email address, mobile number, emergency contact and payment details accurate. We may ask for reasonable evidence of identity before changing sensitive account details.

•   Documents that make up the agreement

• The agreement consists of, in descending order of priority: (a) your Membership Confirmation; (b) any plan-specific written offer expressly incorporated by that confirmation; (c) these terms; and (d) the Club Rules and any facility-specific safety rules.
• If documents conflict, the higher document in that list controls. A promotional claim that is clear, specific and relied on when joining, such as a price guarantee, cannot be removed by a less prominent general term.
• Our Privacy Notice explains how we use personal data but is not intended to reduce your contractual or legal rights. Separate terms may apply to optional personal training, retail purchases, guest passes, events, promotions or third-party services; those terms will be shown before purchase.

•   Joining, eligibility and contract formation

• You must provide complete and accurate information and use your own identity and payment authority. We may refuse an application for a lawful, fair and non-discriminatory reason, including safety, capacity, fraud prevention, a previous serious breach or unpaid sums that are genuinely due.
• The contract is made when we issue the Membership Confirmation, unless it clearly says we are still checking eligibility or availability. We will give you these terms and confirmation on paper, by email or in another format you can save.
• You must be aged 16 or over to join Love Gyms. If you are aged 16 or 17, you may join only with the consent of a parent or legal guardian, who accepts responsibility for payment and confirms their consent. Any restrictions applying to members under 18 will be clearly stated before joining.
• Membership is personal and non-transferable. You must not sell, lend, share or allow another person to use your access credential or account. A lawful name change does not affect membership.
• We may cap memberships or particular plans to protect safe capacity. Once we have confirmed your membership, a later closure of that plan to new members does not by itself affect your plan.

•   Pre-opening and Founder Memberships

• This clause applies if you join before a club opens or your confirmation identifies a Founder, presale or opening offer. Any opening date advertised before the official opening is an estimate unless we expressly guarantee it in writing.
• We will not charge a recurring membership fee before the official opening and your ability to use the club begins no earlier than the confirmed access start date. If any sum is taken earlier by mistake, we will refund it promptly.
• We will tell you as soon as reasonably practicable about a material delay or material change to the advertised club. You may cancel at any time before the official opening by emailing the designated cancellation address, with no cancellation charge and a full refund of any money paid.
• If a significant advertised facility, normal access period or core feature will not be available on opening and the overall service is materially different from what was sold, you may cancel before or within 14 days after being told of the change and receive a refund of unused fees.
• If the Membership Confirmation expressly states a Founder Price, “price for life” or similar promise, the base recurring membership fee will not increase while that same qualifying membership remains continuous. An approved freeze does not break continuity. The promise does not apply to genuinely optional extras or a different plan you later choose. If payment fails, the promise is preserved where you clear the arrears within the reasonable remedy period we give you.

•   Your 14-day cooling-off right

• You may cancel a new membership for any reason within 14 days beginning the day after the contract is made. We voluntarily give the same 14-day right for a new in-club membership, in addition to statutory rights that apply to online, telephone and off-premises sales.
• To cancel, send a clear statement to the designated cancellation email or to our registered office. You may use the form in Schedule 1, but do not have to. Keep evidence of sending. Cancellation is effective when you send the notice within the period.
• If access has not started when you cancel, we will refund all membership and joining fees paid. If you expressly asked us to give you access during the cooling-off period and we did so, we may deduct only a proportionate amount for the service actually supplied up to cancellation. We will make any refund without undue delay and normally within 14 days, using the original payment method unless agreed otherwise.
• The cooling-off right is separate from your ordinary right to cancel a rolling membership and does not affect rights where services are not as described, are not provided with reasonable care and skill, or we breach the agreement.

•   Membership term and renewal

• Your membership starts on the access start date in the Membership Confirmation. Unless the confirmation clearly and prominently states a minimum term, it continues for successive monthly periods until you or we end it under this agreement.
• A rolling monthly plan has no long-term commitment and no charge for future months after its effective cancellation date. If we ever offer a fixed minimum term, its total minimum cost, duration, renewal arrangements and fair early-exit rights must be shown before you join.
• We will send any renewal, payment-reminder or cooling-off notices required by the consumer subscription laws in force at the relevant time. A legally required reminder or new cancellation right applies in addition to, and not instead of, the rights in this agreement.
• Your membership does not end merely because you do not attend. It ends only through a valid cancellation, expiry, or termination under these terms.

•   Fees, payments and the Direct Debit Guarantee

• The Membership Confirmation shows the joining fee (if any), recurring fee, first payment date, normal collection date, and any other compulsory charge. Prices include VAT where applicable. We will not add an undisclosed compulsory fee.
• You authorise us and our identified payment provider to collect amounts due using the agreed payment method. If a collection date falls on a non-working day, collection may be made on the next working day. Changes to a Direct Debit’s amount, date or frequency will be notified in accordance with the Direct Debit Guarantee or any shorter period you expressly agree.
• You must maintain a valid payment method. Cancelling a Direct Debit instruction with your bank does not by itself cancel the membership; use the cancellation process below. Equally, a refund under the Direct Debit Guarantee does not by itself decide whether an underlying amount was contractually due.
• If a payment fails, we will notify you and may make a further collection attempt. We may temporarily suspend access while a sum remains unpaid. We may charge an administration fee only if it was clearly disclosed before you joined and is a reasonable reflection of the costs caused by the failed payment, not a penalty.
• We will give you a reasonable opportunity—normally at least 14 days after notice—to correct arrears before ending membership, unless there is fraud or repeated deliberate non-payment. We may recover sums genuinely due and reasonable, evidenced external recovery costs where legally permitted, but we will not demand future fees for an ended rolling membership.
• If you believe a payment is wrong, contact us promptly. We will investigate and refund any sum taken in error without undue delay. You retain all bank and statutory remedies.

•   Ordinary cancellation by you

• You may cancel a rolling membership at any time by emailing the designated cancellation address shown in the Membership Confirmation or current Contact page. State your full name, membership number if known, home club and the email address on the account. We will acknowledge cancellation in a durable form.
• You do not have to cancel by telephone or in person. Where an online cancellation method is offered or required by law, you may use it and we will give prompt confirmation of receipt and the effective end date.
• Please allow at least five working days before your next scheduled collection to ensure it can be stopped. If notice arrives later and the collection cannot reasonably be prevented, your membership will continue to the end of the newly paid period; contact us if the collection was made after the confirmed end date.
• Unless a statutory right, service failure or other term provides otherwise, an ordinary cancellation takes effect at the end of the period already paid for and that period is not partially refunded simply because you choose not to use it. You may continue to use the club until the effective end date, subject to these terms.
• If you cancel and later rejoin, you enter a new contract at the then-available price and may have to pay any clearly disclosed joining fee. A former promotional or Founder price is not guaranteed after membership ends.

•   Freeze policy

• You may request a temporary fee-free freeze where pregnancy or a long-term physical or mental illness, injury or medical condition means you cannot safely or reasonably use the gym for a sustained period. A freeze is not available for holidays, work commitments, short-term minor illness or general non-use.
• Send the request by email to the designated freeze address at least 30 days before the requested start date. The freeze normally begins on a recurring billing date and applies for whole monthly periods. Membership fees remain due during the notice period.
• Provide reasonable current evidence from a GP, hospital doctor, registered nurse, midwife, physiotherapist or other appropriately regulated clinician. It need only confirm that you should not use the gym (or cannot reasonably do so) and the expected period; we do not require unnecessary diagnosis, treatment or full medical-record details.
• A freeze may last one, two or three consecutive whole months, with a maximum of three frozen months in any rolling 12-month period. It cannot normally be backdated. Where a condition arises suddenly and 30 days’ notice or contemporaneous evidence was not reasonably possible, we will consider a fair backdated or alternative arrangement.
• We will confirm approval, start and end dates, any payment adjustment and the date on which fees resume. During the freeze, access, class bookings, guest privileges and other membership benefits are suspended and the account must not be used.
• The membership automatically resumes at the end of the approved period at the same plan and recurring price. An approved freeze preserves an express Founder or price-for-life entitlement. If your confirmation includes a fixed minimum term, the frozen period extends that term unless we agree an alternative that is more favourable to you.
• If you remain unable to use the gym after the maximum freeze, you may cancel under the ordinary cancellation process. We will also consider additional or different reasonable adjustments where required by the Equality Act 2010, including in connection with disability, pregnancy or maternity; the three-month policy does not limit a legal duty to make a reasonable adjustment.
• Medical evidence is health data. We will restrict access to staff who need it, use it only to assess and administer the request or meet legal obligations, and delete it when no longer needed—normally no later than six months after the freeze ends unless a dispute or law requires longer. Further details and your data rights appear in our Privacy Notice.

•   Access credentials and 24/7 use

• Where a club or plan is advertised as 24/7, normal member access is available 24 hours a day, seven days a week, subject to temporary closures, safety controls, maintenance, emergencies and stated age restrictions. 24/7 access does not mean staff are present at all times.
• Use only your own app, QR code, or other credential. Do not let another person enter behind you or hold a controlled door open. We require a current member photograph for security and may block a lost, shared, copied or compromised credential.
• Tell us immediately if a credential or phone containing it is lost or compromised. A replacement charge applies only if stated in advance and reasonable. Do not bypass access systems or enter staff-only, closed or hazardous areas.
• During unstaffed hours, follow displayed lone-training and emergency guidance, carry a working phone where reasonably possible, and use emergency assistance points appropriately. CCTV and access systems support security but are not a promise of continuous live monitoring or immediate assistance. In an emergency, call 999 and follow evacuation instructions.

•   Club Rules and member conduct

• You must follow the Club Rules, reasonable staff instructions and displayed safety notices. Rules form part of the agreement only to the extent they are fair, lawful, reasonably available and consistent with higher-priority documents.
• Treat members, guests, staff, contractors and neighbours with respect. Harassment, discrimination, bullying, threats, violence, sexual misconduct, intimidation, abusive language, stalking, deliberate disruption and unsafe behaviour are prohibited.
• The following are prohibited: illegal drugs; being intoxicated; smoking or vaping; weapons; theft; deliberate damage; unauthorised commercial activity or coaching; selling substances or goods; tampering with equipment or alarms; and conduct likely to endanger or seriously disturb others.
• Wear suitable clothing and footwear, use a towel where required, maintain reasonable hygiene, wipe equipment after use, return weights and accessories, use collars or safety devices where appropriate, and do not monopolise equipment. Food, glass and open containers are prohibited in training and wet areas.
• You must not photograph, film, livestream or record another person without their express permission. Recording is never permitted in changing rooms, toilets, showers or saunas. Any permitted content must not obstruct, identify non-consenting people or create a safety risk.
• We may make reasonable rule changes for safety, legal, insurance or operational reasons. We will give advance notice of material changes where practicable. An urgent safety rule may take effect immediately, but cannot retrospectively create a fee or remove an accrued right.

•   Equipment, training areas and safe use

• Use equipment only for its intended purpose, within your ability and in accordance with instructions, induction guidance and safety signage. Check equipment before use and stop immediately if it appears damaged, unsafe or unsuitable. Report faults and do not attempt repairs.
• Exercise involves inherent risks such as fatigue, strain and accidental injury even when reasonable care is taken. You accept those ordinary risks, but this does not exclude our responsibility where injury or loss is caused by our negligence or another matter that cannot lawfully be excluded.
• Use spotters, safety arms, collars and protective equipment where reasonably required. Do not drop weights except in a designated area using suitable equipment and flooring. Follow occupancy and time limits in specialist areas.
• We may remove, replace or relocate equipment and adjust layouts to maintain, improve or safely operate the club. Changes must not materially reduce the overall service sold. The material-service-change rights below apply if they do.

•   Classes, bookings, personal training and guests

• Class timetables, instructors, formats and capacities may change. Booking, waitlist, lateness and cancellation rules will be made available in advance. Any no-show or late-cancellation charge must be clearly disclosed, reasonable and avoidable by timely cancellation, with fair exceptions for emergencies or disability-related needs.
• A class may be cancelled for instructor absence, low attendance, safety or events outside reasonable control. We will try to give notice and offer a suitable alternative where reasonable. Occasional timetable changes do not guarantee a refund, but a material ongoing reduction is dealt with under the service-change clause.
• Personal training or other paid specialist services may be supplied by Love Gyms or by an identified independent provider. You will be told who contracts with you before purchase. Separate fair terms may apply; these terms do not remove responsibility that the law places on Love Gyms.
• Guests may enter only under the current guest policy, must register where required, meet age requirements and follow these terms and rules. You are responsible for ensuring your guest understands the rules, but you are not automatically liable for everything a guest does unless you authorised, encouraged or negligently enabled it.

•   Changing rooms, saunas and other facilities

• Where provided, changing rooms, lockers, showers, toilets, saunas and other amenities must be used in accordance with posted hygiene, privacy, capacity and safety rules and applicable equality law. We will consider reasonable adjustments and available alternatives for disabled members.
• For saunas, follow displayed time, temperature, health and age guidance; stay hydrated; do not use when intoxicated or when medical advice says not to; and leave immediately if unwell. Glass, razors, food, oils, recording devices and inappropriate conduct are prohibited. Saunas may be closed for cleaning, maintenance or water-quality and safety reasons.
• Lockers are for temporary use during a visit unless expressly rented. Empty lockers after use. We may open a locker for a genuine safety, security or operational reason, using a proportionate process and recording the action where appropriate.

•   Parking, bicycles and personal property

• Parking or bicycle facilities, where provided, are subject to signage, marked bays, permits, time limits and any identified operator terms. Availability is not guaranteed. Do not obstruct emergency access or use an accessible bay without entitlement.
• Bring valuables at your own risk and use available security measures. Do not leave property unattended. Report theft or loss promptly. Found property will be handled under our lost-property policy and may be disposed of or donated after a reasonable retention period.
• We do not exclude liability for property loss or damage caused by our negligence, breach of contract or another matter that cannot legally be excluded. We are not responsible for loss that we could not reasonably foresee or prevent, or for a member’s failure to secure property.

•   Health, PAR-Q and medical responsibility

• You are responsible for deciding whether exercise is suitable for you. Complete any health screening honestly, tell us about relevant changes where necessary for safe participation, and seek advice from a qualified health professional if you have symptoms, a medical condition, are pregnant, have recently given birth, are recovering from injury or are unsure about exercise.
• Our staff and fitness information do not provide medical diagnosis or treatment unless an appropriately qualified professional expressly supplies that service. An induction, programme or staff presence is not a substitute for medical advice or personal supervision.
• Stop exercising and seek appropriate help if you feel chest pain, severe shortness of breath, dizziness, faintness, unusual pain or other concerning symptoms. In an emergency, alert staff if present, use assistance points and call 999.
• If you require a reasonable adjustment or support to access the service, contact us. We may ask only for information reasonably necessary to understand the barrier and possible adjustment. Safety decisions will be individual, evidence-based and non-discriminatory.

•   Damage and member responsibility

• You are responsible for reasonably evidenced repair or replacement costs where you or a guest you deliberately enabled causes loss or damage through deliberate action, misuse or negligence. Fair wear and tear, accidental damage despite reasonable care, or a pre-existing defect is not chargeable.
• Before charging, we will explain the basis and provide reasonable evidence. The amount will not exceed the reasonable loss caused, taking account of age and condition. You may dispute it through the complaints process.

•   Temporary closures and service interruption

• We may temporarily close all or part of a club or restrict access for cleaning, repairs, refurbishment, equipment installation, staff training, events, public-health measures, utilities failure, severe weather, emergency, legal requirements or safety. We will minimise disruption and give notice where reasonably possible.
• Short, proportionate closures and the temporary unavailability of individual items do not normally create a refund. Where the whole home club is unavailable for more than 14 consecutive days and no reasonable nearby alternative is offered, we will provide a fair pro-rata credit or fee-free extension for the period after day 14.
• If the whole home club is unavailable for more than 30 consecutive days, or a disruption otherwise materially deprives you of the core service, you may cancel immediately without charge and receive a refund of any fee covering the period after cancellation. This applies even where the cause is outside our reasonable control, although we are not liable for unrelated losses that were not reasonably foreseeable.

•   Permanent or material changes to the service

• We may make reasonable changes to opening hours, equipment mix, layouts, timetables, suppliers and facilities to operate and improve the club. We will not treat a significant permanent loss of a core advertised feature as a minor change.
• For a material adverse change—such as a permanent substantial reduction in normal access, removal of a core facility without reasonable replacement, or relocation that materially increases travel—we will normally give at least 30 days’ notice. You may cancel before the change takes effect, without further payment, and receive a refund of unused prepaid fees.

•   Price changes

• An express Founder Price, price-for-life promise or fixed-price period is governed by the promise in your Membership Confirmation and the pre-opening/Founder clause. We will honour it for the qualifying continuous membership.
• For any other rolling plan, we may change the recurring fee for genuine commercial reasons by giving at least 30 days’ written notice. The notice will state the new price and effective date. You may cancel before the increase takes effect without paying the increased fee.
• We will not make a price increase retrospective. If you continue after the effective date without cancelling, the new price applies, provided the notice and opportunity to cancel were clear and fair.

•   Suspension or termination by Love Gyms

• We may temporarily suspend access while reasonably investigating a serious safety, conduct, fraud or security concern. We will act proportionately, explain the issue where lawful and safe, and allow you to respond. If the suspension was not caused by your breach and lasts more than seven days, we will credit the affected paid period.
• We may end membership on written notice for a material or repeated breach, non-payment after the remedy period, fraud, credential sharing, serious unsafe conduct, violence, harassment, theft, deliberate damage, unlawful activity or where continued access presents a genuine risk that cannot reasonably be managed.
• Unless the issue is serious or urgent, we will normally warn you and give a reasonable opportunity to put it right. We may end immediately where necessary to protect people, property or the integrity of access systems.
• If we end for your material breach, no refund is due for the period reasonably affected by your conduct, but we will not charge fees for future rolling periods. If we end for a reason not caused by you, we will refund fees covering the period after access ends.
• Termination does not affect rights, refunds or sums already accrued. We will not use termination to avoid responsibility for our breach or to discriminate unlawfully.

•   Our responsibility to you

• We will provide the membership service with reasonable care and skill and substantially as described. We are responsible for loss or damage that is a reasonably foreseeable result of our breach or negligence.
• Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of statutory rights; or any other liability that cannot lawfully be excluded or limited.
• We are not responsible for loss caused by your deliberate or negligent misuse, failure to follow clear safety instructions, or a medical condition that you knew made the activity unsuitable and did not take reasonable advice about, except to the extent our own breach or negligence contributed.
• Membership is supplied for personal, non-commercial use. We are not liable for business losses such as lost profit or opportunity. This does not affect compensation for personal consumer loss that was reasonably foreseeable.

•   Privacy, medical information, CCTV and communications

• We process account, payment, access, CCTV, communications, health and other personal data in accordance with applicable data protection law and the current Love Gyms Privacy Notice, which must be made available before or when data is collected.
• Health information, including PAR-Q responses and freeze evidence, receives additional protection. We will identify a lawful basis and special-category condition, collect no more than necessary, restrict access, keep it secure and apply documented retention and deletion periods.
• CCTV and access logs may be used for safety, security, incident investigation and legal claims in accordance with signage and the Privacy Notice. CCTV is not placed in toilets, showers or changing areas and is not a guarantee that every incident will be observed or prevented.
• We may send service communications needed to administer membership, including payment, security, closure, rule, price and contract notices. Marketing is separate; where consent is required you can withdraw it without affecting membership.
• We may contact your emergency contact only where reasonably necessary for safety or welfare. You should tell that person you have given us their details.

•   Equality, accessibility and reasonable adjustments

• We provide services in accordance with the Equality Act 2010 and do not unlawfully discriminate, harass or victimise. We will consider in advance and in response to a request the reasonable adjustments disabled people may need to access the service as far as reasonably possible to the same standard.
• A general rule, notice period, evidence requirement, access restriction or conduct process will be adjusted where reasonably required by law. Contact us using the customer-service details in your Membership Confirmation to discuss an adjustment; we will focus on the practical barrier and proportionate solution.
• Assistance dogs are not pets. We will consider access and any competing health or safety needs individually and in accordance with applicable equality guidance.

•   Complaints and dispute resolution

• Please raise a complaint with the club team or designated complaints email, stating what happened and the outcome sought. We will acknowledge it, investigate fairly and aim to issue a reasoned final response within a reasonable time.
• If we cannot resolve a consumer complaint after our internal process, our final response will give any information about an approved alternative dispute resolution provider that the law requires and state whether we are obliged or willing to use it.
• You may seek independent advice or use court rights at any time. Nothing in this clause requires you to give up a legal remedy or use a process that is not binding on us by law.

•   Changes to these terms

• We may change these terms for a change in law, regulation, official guidance, safety, technology, payment systems or a genuine operational need. A change must be transparent, proportionate and must not retrospectively remove an accrued right.
• We will give at least 30 days’ written notice of a material adverse change where reasonably possible, explain it in plain language, and allow you to cancel before it takes effect without a cancellation charge. Urgent legal or safety changes may take effect sooner, but we will notify you promptly.
• Minor changes that do not disadvantage you, such as clarifications or updated contact details, may take effect when notified or published. The version accepted when you join remains available on request.

•   Transfer of our rights and business changes

• We may transfer the agreement to a group company or a buyer/operator of the club if that organisation can perform it, we notify you, and the transfer does not reduce your rights, price promise or service protections. You may cancel if a transfer causes a material adverse change.
• You may not transfer membership to another person. You may ask to change home club or plan; if agreed, we will confirm any new price and terms before the change.

•   Notices and evidence of requests

• We may send notices to the latest email or postal address you gave us, through the membership app or account, or by another durable method. Important price, cancellation, termination and material-change notices will be provided in a form you can keep.
• A notice by email is treated as received when it enters the recipient’s system unless the sender receives a delivery-failure message. This does not prevent either party showing when a notice was actually sent or received. Keep cancellation and freeze acknowledgements.

•   General legal terms

• If we delay enforcing a right, we may still enforce it later. A waiver applies only to the specific matter confirmed in writing.
• If a court finds part of this agreement unlawful or unenforceable, the rest remains effective. The affected wording will be treated as removed or limited only as far as necessary, and statutory rights continue.
• No person other than you and Love Gyms has a right to enforce this agreement under the Contracts (Rights of Third Parties) Act 1999, except a permitted successor may enforce after a valid transfer.
• This agreement does not exclude liability for fraudulent statements. You may rely on written information about the service that forms part of the contract under consumer law.
• The laws of England and Wales govern this agreement. If you live in England or Wales, the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts where you live and retain any mandatory local consumer protection.

•   Acceptance

• You accept this agreement by ticking the acceptance box and completing online joining, signing a paper or electronic form, or otherwise clearly confirming acceptance after being given the terms. We will not treat silence or a pre-ticked box as acceptance.
• By accepting, you confirm that the Membership Confirmation is accurate, you have had the opportunity to read the agreement, and you will follow reasonable safety rules. You do not waive negligence claims, statutory rights or rights that cannot legally be waived.